Shipping & Returns
RETURN POLICYAll sales are final. We will, however, honor size exchanges and returns on items sent to you in error. No refunds are accepted.
Size exchanges will be accepted 7 days from when the product was received, please send customer service an email via email@example.com with your request. When returning merchandise for exchange, we recommend using a trackable service such USPS flat-rate shipping. Customer service will process approved returns and send replacement item(s), minus any shipping charges.
If your item(s) were sent in error, or if you mistakenly received damaged merchandise, please us. Merchandise sent in error, must be returned to us within 7 days of receipt. We will send you instructions, a return label, and upon review, ship out the correct item(s) to you.
We will not accept or process returns on items sent in error or size exchanges on items that have been damaged, worn or washed.
For any additional customer services inquiries regarding returns or exchanges please email our Customer Service team at firstname.lastname@example.org.
Youtopia is not responsible for mistakes, delays, or lost packages caused by USPS and/or foreign postal services. Once your package is in the care of the post office, it's no longer in our hands. Once your order is marked "Delivered" we are not responsible for lost or stolen packages.
How long will it take for my order to arrive?
Order times vary depending on location. Typical order times are listed below, but please note that, while we try our best to get your order out as soon as possible, once it leaves our hands it is up to the postal service to fulfil your order in a timely manner.
- Domestic US shipping usually arrives within 5-10 working days, we aim to ship 1-2 times a week.
- International Orders (including Canada) typically take 7-15 working days depending on which shipping option you choose. It can take up to 30 days.
Please Note: Shipping time takes place after order fulfillment. (For example if you upgrade to 1 day shipping, it will ship out 1 day after the order is fulfilled and not necessarily 1 day after the purchase)
You should receive a shipping confirmation email once your order has been fulfilled. If you are in the United States you will receive a tracking number as well.
Do you ship internationally?
Any customs or import duties are charged once the parcel reaches its destination country. These charges (if any) must be paid by the recipient of the parcel.
Unfortunately, Youtopia has no control over charges imposed in individual countries, and cannot predict what these may be. Customs policies vary from country to country; if you have any concerns at all, then you should contact your local customs office.
Can I add Items to an order I just placed?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order.
When placing your order, please note that Youtopia LLC may require further verification of your order to ensure that orders are authorized by the cardholder. Verification will be completed via the email from which the order was placed. If a response is not given to our inquiries the order will be cancelled within a 48 hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Youtopia LLC. This verification may delay the shipment of your order if a timely response is not given.